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Compare Groove vs UseResponse

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comparison of Groove vs. UseResponse
based on data from user reviews. Groove rates 4.2/5 stars with 29 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Enterprise Package
$3000+ per solution
 
Groove Plus
$15 user/month
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
14.3%
 
Computer Software
27.3%
Information Technology and Services
26.3%
 
Internet
11.4%
Computer Software
10.5%
 
Fund-Raising
6.8%
Higher Education
10.5%
 
Consumer Goods
4.5%
Semiconductors
10.5%
 
Management Consulting
4.5%
Financial Services
10.5%
 
Other
45.5%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Kapil M.
Administrator in Financial Services

You can t dislike this continuously improving service cos we post the dislikes on the feedback panel and it gets resolved in the next update.

 
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Kate from G2 Crowd

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