See this comparison of Groove vs. UseResponse based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 14 reviews
$3000+ per solution
$899 one-time fee
$15 per agent, per month
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
G2 Crowd User in Information Technology and Services
Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...
G2 Crowd User in Computer Software
The integrated helpdesk experience with a highly intuitive user interface.
|Most Helpful Critical Review|
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
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