Compare GrooveHQ vs UseResponse

See this comparison of Groove vs. UseResponse based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Enterprise Package
$3000+ per solution
 
Groove Plus
$15 user/month
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
14.3%
 
Computer Software
25.0%
Information Technology and Services
26.3%
 
Internet
12.5%
Internet
10.5%
 
Fund-Raising
7.5%
Computer Software
10.5%
 
Consumer Goods
5.0%
Financial Services
10.5%
 
Executive Office
5.0%
Semiconductors
10.5%
 
Other
45.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.