See this comparison of Groove vs. Vision Helpdesk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.
Based on 27 reviews
Based on 41 reviews
Starter Help Desk
$12 per staff per mo billed annually
Pro Help Desk Software
$20 per staff per mo billed annually
$24 per staff per mo billed annually
Pro Service Desk
$32 per staff per mo billed annually
Ent Service Desk
$48 per staff per mo billed annually
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 23 reviews)
(Based on 40 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 38 reviews)
|Product Direction (% positive)See More|
(50 or fewer emp.)
(> 1000 emp.)
Non-Profit Organization Management
Information Technology and Services
Individual & Family Services
|Most Helpful Favorable Review|
G2 Crowd User in Financial Services
We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.
Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....
|Most Helpful Critical Review|
Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...
G2 Crowd User
Everything was a bit slow and buggy at times.
|No screenshots provided.|
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