Compare GrooveHQ vs Vision Helpdesk

See this comparison of Groove vs. Vision Helpdesk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Vision Helpdesk rates 4.8/5 stars with 38 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Help Desk
$7 per staff per mo
 
Groove Plus
$15 user/month
Satellite Desk
$14 per staff per mo
 
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
9.3
(Based on 38 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.3
(Based on 38 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.3
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.7
(Based on 38 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.7
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.7
(Based on 38 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
63.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.5%
 
Computer Software
25.0%
Non-Profit Organization Management
22.2%
 
Internet
12.5%
Internet
17.8%
 
Fund-Raising
7.5%
Information Technology and Services
11.1%
 
Consumer Goods
5.0%
Education Management
6.7%
 
Executive Office
5.0%
Computer Software
4.4%
 
Other
45.0%
Other
37.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josh T.
Agency in Computer Software

It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients.

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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.