Compare Groove vs Vision Helpdesk

See this comparison of Groove vs. Vision Helpdesk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Starter Help Desk
$12 per staff per mo billed annually
 
Groove Plus
$15 user/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.2
(Based on 41 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.3
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.8%
 
Computer Software
25.0%
Non-Profit Organization Management
20.0%
 
Internet
12.5%
Internet
16.0%
 
Fund-Raising
7.5%
Information Technology and Services
14.0%
 
Consumer Goods
5.0%
Education Management
6.0%
 
Executive Office
5.0%
Individual & Family Services
6.0%
 
Other
45.0%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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