Compare GrooveHQ vs Whatfix

See this comparison of Groove vs. Whatfix based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.7%
 
Computer Software
25.0%
Computer Software
28.9%
 
Internet
12.5%
Information Technology and Services
15.8%
 
Fund-Raising
7.5%
Consumer Goods
10.5%
 
Consumer Goods
5.0%
Internet
7.9%
 
Executive Office
5.0%
Cosmetics
5.3%
 
Other
45.0%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
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Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Information Technology and Services

There are some features that I find useful but that are still missing in the widget. For example, there's no possibility to ask user a yes/no question when they are performing a procedure. For example, when they are sending an e-mail, I would like to ask...

 
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Kate avatar
Kate from G2 Crowd

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