Compare Groove vs Whatfix

See this comparison of Groove vs. Whatfix based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.2%
 
Computer Software
25.0%
Computer Software
33.3%
 
Internet
12.5%
Information Technology and Services
14.3%
 
Fund-Raising
7.5%
Consumer Goods
9.5%
 
Consumer Goods
5.0%
Internet
7.1%
 
Executive Office
5.0%
Cosmetics
4.8%
 
Other
45.0%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Internet

Groove makes it easy to login, check tickets, and quickly answer.

Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Rakesh K.
Executive Sponsor in Computer Software

While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours and we still get what we need to done (just with a few very early mornings).

 
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Kate from G2 Crowd

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