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Compare Groove vs Zendesk Support

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comparison of Groove vs. Zendesk Support
based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Zendesk Support rates 4.2/5 stars with 1,175 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Essential
$5 /month
 
Groove Plus
$15 user/month
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 1,075 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.7
(Based on 1,079 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.3
(Based on 526 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.4
(Based on 545 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.5
(Based on 914 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 509 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
7.9
(Based on 1,072 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.0%
 
Computer Software
25.0%
Computer Software
18.8%
 
Internet
12.5%
Information Technology and Services
14.6%
 
Fund-Raising
7.5%
Internet
11.1%
 
Consumer Goods
5.0%
Marketing and Advertising
5.4%
 
Executive Office
5.0%
Telecommunications
3.2%
 
Other
45.0%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No screenshots provided.
 No videos provided.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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