Compare Groove vs Zendesk Support

See this comparison of Groove vs. Zendesk Support based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Zendesk Support rates 4.2/5 stars with 1054 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Essential
$5 /month
 
Groove Plus
$15 user/month
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.7
(Based on 969 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.7
(Based on 973 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.3
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.5
(Based on 819 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.0
(Based on 967 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.4%
 
Computer Software
25.0%
Computer Software
19.8%
 
Internet
12.5%
Information Technology and Services
14.7%
 
Fund-Raising
7.5%
Internet
11.5%
 
Consumer Goods
5.0%
Marketing and Advertising
5.9%
 
Executive Office
5.0%
Telecommunications
3.2%
 
Other
45.0%
Other
45.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Internet

Groove makes it easy to login, check tickets, and quickly answer.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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 No videos provided.

Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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