Compare GrooveHQ vs Zoho Desk

See this comparison of Groove vs. Zoho Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
FREE
$0 /agent/month
 
Groove Plus
$15 user/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.6
(Based on 443 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.6
(Based on 443 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.4
(Based on 348 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.6
(Based on 350 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 400 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 326 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.6%
 
Computer Software
25.0%
Information Technology and Services
25.6%
 
Internet
12.5%
Computer Software
11.2%
 
Fund-Raising
7.5%
Internet
4.6%
 
Consumer Goods
5.0%
Marketing and Advertising
4.3%
 
Executive Office
5.0%
Telecommunications
4.1%
 
Other
45.0%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Josh T.
Agency in Computer Software

It is good to keep track of all the support requests that we get in. It's a great way to keep on top of issues reported by clients.

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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