Compare Groove vs Zoho Desk

See this comparison of Groove vs. Zoho Desk based on data from user reviews. Groove rates 4.2/5 stars with 27 reviews. Zoho Desk rates 4.3/5 stars with 517 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
FREE
$0 /agent/month
 
Groove Plus
$15 user/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 25 reviews)
8.6
(Based on 478 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 25 reviews)
8.6
(Based on 478 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.3
(Based on 377 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.6
(Based on 380 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 23 reviews)
8.2
(Based on 428 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 354 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.1
(Based on 25 reviews)
8.8
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
84.6%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
15.4%
20.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.1%
 
Computer Software
25.0%
Information Technology and Services
26.2%
 
Internet
12.5%
Computer Software
10.8%
 
Fund-Raising
7.5%
Marketing and Advertising
4.5%
 
Consumer Goods
5.0%
Internet
4.4%
 
Executive Office
5.0%
Telecommunications
4.1%
 
Other
45.0%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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