Compare GrooveHQ vs Help Scout

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comparison of GrooveHQ vs. Help Scout
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Help Scout rates 4.3/5 stars with 130 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Starter
$12 user/month
Basic
$8 user/month
 
Groove Business
$22 user/month
Standard
$15 user/month
 
Groove Enterprise
$32 user/month
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.5
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.2
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 57 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.9
(Based on 104 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.1
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.0
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
59.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
2.4%
 
Computer Software
27.3%
Computer Software
23.2%
 
Internet
11.4%
Internet
19.5%
 
Fund-Raising
6.8%
Information Technology and Services
7.9%
 
Marketing and Advertising
4.5%
Marketing and Advertising
6.1%
 
Management Consulting
4.5%
E-Learning
4.3%
 
Other
45.5%
Other
39.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User

I have no qualms, I enjoy using it and think its an easy way to keep track of emails

 
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Kate from G2 Crowd

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