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Compare GrooveHQ vs Helpshift

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comparison of GrooveHQ vs. Helpshift
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Helpshift rates 4.3/5 stars with 156 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Professional
$95 Per User / Per Month
 
Groove Plus
$15 user/month
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.7
(Based on 137 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.9
(Based on 137 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 59 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.6
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.6
(Based on 125 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.8
(Based on 56 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.3
(Based on 133 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
17.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
64.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
17.9%
 
Computer Software
27.3%
Computer Games
12.9%
 
Internet
11.4%
Consumer Services
10.0%
 
Fund-Raising
6.8%
Financial Services
8.8%
 
Marketing and Advertising
4.5%
Internet
7.6%
 
Management Consulting
4.5%
Entertainment
7.6%
 
Other
45.5%
Other
52.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Dennis G.
User

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Matthew H.
Internal Consultant in Computer & Network Security

Not a large amount of support information for certain companies

 
 No screenshots provided.
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