Compare GrooveHQ vs HubSpot Service Hub
See this
comparison of GrooveHQ vs. HubSpot Service Hub
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12
user/month
Service Hub Professional
$400
/month
 
Groove Business
$22
user/month
Service Hub Starter
$50
/month
 
Groove Enterprise
$32
user/month
Service Hub Free
$0
 
Service Hub Enterprise
$1,200
/month
 
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.8
Ease of Use
Ease of Use
8.9
8.9
Ease of Setup
Ease of Setup
9.2
7.9
Ease of Admin
Ease of Admin
9.2
8.1
Quality of Support
Quality of Support
8.4
8.6
Ease of Doing Business With
Ease of Doing Business With
7.9
9.0
Product Direction (% positive)
Product Direction (% positive)
6.9
10.0
Meets Requirements
GrooveHQ
7.8
HubSpot Service Hub
8.8
Ease of Use
GrooveHQ
8.9
HubSpot Service Hub
8.9
Ease of Setup
GrooveHQ
9.2
HubSpot Service Hub
7.9
Ease of Admin
GrooveHQ
9.2
HubSpot Service Hub
8.1
Quality of Support
GrooveHQ
8.4
HubSpot Service Hub
8.6
Ease of Doing Business With
GrooveHQ
7.9
HubSpot Service Hub
9.0
Product Direction (% positive)
GrooveHQ
6.9
HubSpot Service Hub
10.0

Features

Ticket and Case Management
Workflow
GrooveHQ
8.4
HubSpot Service Hub
8.7
Response Automation
GrooveHQ
9.0
HubSpot Service Hub
9.0
SLA Management
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Attachments/Screencasts
GrooveHQ
8.2
HubSpot Service Hub
7.0
Ticket Collaboration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Ticket response user experience
GrooveHQ
8.9
HubSpot Service Hub
Not enough data available
Knowledge Share
Knowledge Base
GrooveHQ
8.5
HubSpot Service Hub
8.3
Searchable Articles
GrooveHQ
8.8
HubSpot Service Hub
8.5
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Tickets and Tagging
GrooveHQ
9.7
HubSpot Service Hub
Not enough data available
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Email to Case
GrooveHQ
9.5
HubSpot Service Hub
9.0
Chat/Live Support
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Social Integration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Customer and Contacts Database
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.0
Ideas/Feedback
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Reporting
GrooveHQ
6.7
HubSpot Service Hub
8.7
Dashboards
GrooveHQ
7.2
HubSpot Service Hub
9.0
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Mobile User Support
GrooveHQ
3.1
HubSpot Service Hub
Not enough data available
Customization
GrooveHQ
6.2
HubSpot Service Hub
Not enough data available
User, Role, and Access Management
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Internationalization
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Performance & Reliability
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Integration APIs
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%

Reviewers' Industry

 
Computer Software
27.3%
Marketing and Advertising
28.0%
 
Internet
11.4%
Telecommunications
8.0%
 
Fund-Raising
6.8%
Mechanical or Industrial Engineering
8.0%
 
Marketing and Advertising
4.5%
Legal Services
8.0%
 
Management Consulting
4.5%
Primary/Secondary Education
4.0%
 
Other
45.5%
Other
44.0%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

G2 Crowd User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
GrooveHQ
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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