Compare GrooveHQ, HubSpot Service Hub, and Help Scout

Pricing

 
Groove Starter
$12
user/month
Service Hub Enterprise
$1,200
/month
Plus
$27
user/month
 
Groove Business
$22
user/month
Service Hub Professional
$400
/month
Basic
$8
user/month
 
Groove Enterprise
$32
user/month
Service Hub Starter
$50
/month
Standard
$15
user/month
 
Service Hub Free
$0
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.8
8.4
Ease of Use
Ease of Use
8.9
8.9
9.2
Ease of Setup
Ease of Setup
9.2
7.9
8.8
Ease of Admin
Ease of Admin
9.2
8.1
8.8
Quality of Support
Quality of Support
8.4
8.6
8.8
Ease of Doing Business With
Ease of Doing Business With
7.9
9.0
9.0
Product Direction (% positive)
Product Direction (% positive)
6.9
10.0
7.8
Meets Requirements
GrooveHQ
7.8
HubSpot Service Hub
8.8
Help Scout
8.4
Ease of Use
GrooveHQ
8.9
HubSpot Service Hub
8.9
Help Scout
9.2
Ease of Setup
GrooveHQ
9.2
HubSpot Service Hub
7.9
Help Scout
8.8
Ease of Admin
GrooveHQ
9.2
HubSpot Service Hub
8.1
Help Scout
8.8
Quality of Support
GrooveHQ
8.4
HubSpot Service Hub
8.6
Help Scout
8.8
Ease of Doing Business With
GrooveHQ
7.9
HubSpot Service Hub
9.0
Help Scout
9.0
Product Direction (% positive)
GrooveHQ
6.9
HubSpot Service Hub
10.0
Help Scout
7.8

Features

Ticket and Case Management
Workflow
GrooveHQ
8.4
HubSpot Service Hub
8.7
Help Scout
8.2
Response Automation
GrooveHQ
9.0
HubSpot Service Hub
9.0
Help Scout
8.4
SLA Management
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Attachments/Screencasts
GrooveHQ
8.2
HubSpot Service Hub
7.0
Help Scout
8.4
Ticket Collaboration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Help Scout
8.8
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Help Scout
9.2
Ticket response user experience
GrooveHQ
8.9
HubSpot Service Hub
Not enough data available
Help Scout
9.3
Knowledge Share
Knowledge Base
GrooveHQ
8.5
HubSpot Service Hub
8.3
Help Scout
8.7
Searchable Articles
GrooveHQ
8.8
HubSpot Service Hub
8.5
Help Scout
7.9
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.1
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.8
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.0
Tickets and Tagging
GrooveHQ
9.7
HubSpot Service Hub
Not enough data available
Help Scout
8.6
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
6.4
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Help Scout
9.0
Email to Case
GrooveHQ
9.5
HubSpot Service Hub
9.0
Help Scout
9.2
Chat/Live Support
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
6.9
Social Integration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
7.5
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.0
Help Scout
8.3
Ideas/Feedback
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Help Scout
9.2
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Help Scout
9.7
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Reporting
GrooveHQ
6.7
HubSpot Service Hub
8.7
Help Scout
7.9
Dashboards
GrooveHQ
7.2
HubSpot Service Hub
9.0
Help Scout
8.1
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Mobile User Support
GrooveHQ
3.1
HubSpot Service Hub
Not enough data available
Help Scout
Not enough data available
Customization
GrooveHQ
6.2
HubSpot Service Hub
Not enough data available
Help Scout
7.5
User, Role, and Access Management
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Help Scout
8.4
Internationalization
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Help Scout
8.1
Performance & Reliability
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Help Scout
9.4
Integration APIs
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
3.1%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%

Reviewers' Industry

 
Computer Software
27.3%
Marketing and Advertising
28.0%
Computer Software
22.4%
 
Internet
11.4%
Telecommunications
8.0%
Internet
18.8%
 
Fund-Raising
6.8%
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
8.2%
 
Marketing and Advertising
4.5%
Legal Services
8.0%
Marketing and Advertising
5.9%
 
Management Consulting
4.5%
Primary/Secondary Education
4.0%
Hospital & Health Care
4.7%
 
Other
45.5%
Other
44.0%
Other
40.0%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Design

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

 
GrooveHQ
Most Helpful Favorable Review
G2 Crowd User in Design

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

HubSpot Service Hub
Most Helpful Favorable Review
Elizabeth B.
Agency in Marketing and Advertising

Gives a one stop area to view and mangage

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User

Ironically, the simplicity of Help Scout is also the worst part. There are not many app integrations, and a lot of their functions are relatively new. They have a mobile app, but there is no chat support on the app.

Screenshots

 
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