Compare GrooveHQ, HubSpot Service Hub, and Intercom

Pricing

 
Groove Starter
$12 user/month
Service Hub Professional
$400 /month
Engage
$53 starting from
 
Groove Business
$22 user/month
Service Hub Starter
$50 /month
Respond
$53 starting from
 
Groove Enterprise
$32 user/month
Service Hub Free
$0
Educate
$49 monthly flat rate
 
Service Hub Enterprise
$1,200 /month
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.8
8.6
Ease of Use
Ease of Use
8.9
8.9
8.7
Ease of Setup
Ease of Setup
9.2
7.9
8.3
Ease of Admin
Ease of Admin
9.2
8.1
8.7
Quality of Support
Quality of Support
8.4
8.6
8.5
Ease of Doing Business With
Ease of Doing Business With
7.9
9.0
8.8
Product Direction (% positive)
Product Direction (% positive)
6.9
10.0
8.5
Meets Requirements
GrooveHQ
7.8
HubSpot Service Hub
8.8
Intercom
8.6
Ease of Use
GrooveHQ
8.9
HubSpot Service Hub
8.9
Intercom
8.7
Ease of Setup
GrooveHQ
9.2
HubSpot Service Hub
7.9
Intercom
8.3
Ease of Admin
GrooveHQ
9.2
HubSpot Service Hub
8.1
Intercom
8.7
Quality of Support
GrooveHQ
8.4
HubSpot Service Hub
8.6
Intercom
8.5
Ease of Doing Business With
GrooveHQ
7.9
HubSpot Service Hub
9.0
Intercom
8.8
Product Direction (% positive)
GrooveHQ
6.9
HubSpot Service Hub
10.0
Intercom
8.5

Features

Ticket and Case Management
Workflow
GrooveHQ
8.4
HubSpot Service Hub
8.7
Intercom
8.3
Response Automation
GrooveHQ
9.0
HubSpot Service Hub
9.0
Intercom
8.2
SLA Management
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Intercom
7.7
Attachments/Screencasts
GrooveHQ
8.2
HubSpot Service Hub
7.0
Intercom
8.7
Ticket Collaboration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Intercom
8.8
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Intercom
8.7
Ticket response user experience
GrooveHQ
8.9
HubSpot Service Hub
Not enough data available
Intercom
8.7
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Intercom
8.7
Email to Case
GrooveHQ
9.5
HubSpot Service Hub
9.0
Intercom
8.6
Chat/Live Support
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
9.3
Social Integration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Intercom
8.3
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.4
Customer and Contacts Database
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.8
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.1
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
7.1
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Intercom
7.7
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.0
Intercom
8.6
Ideas/Feedback
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Intercom
8.2
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Intercom
8.1
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Intercom
7.5
Reporting
GrooveHQ
6.7
HubSpot Service Hub
8.7
Intercom
7.7
Dashboards
GrooveHQ
7.2
HubSpot Service Hub
9.0
Intercom
7.7
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
8.0
Mobile User Support
GrooveHQ
3.1
HubSpot Service Hub
Not enough data available
Intercom
8.6
Customization
GrooveHQ
6.2
HubSpot Service Hub
Not enough data available
Intercom
7.8
User, Role, and Access Management
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Intercom
8.7
Internationalization
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Intercom
8.0
Performance & Reliability
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Intercom
9.0
Integration APIs
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.1%
69.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
4.1%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Intercom
Small-Business
69.0%
Mid-Market
26.9%
Enterprise
4.1%

Reviewers' Industry

 
Computer Software
27.3%
Marketing and Advertising
28.0%
Computer Software
24.7%
 
Internet
11.4%
Telecommunications
8.0%
Internet
16.8%
 
Fund-Raising
6.8%
Mechanical or Industrial Engineering
8.0%
Information Technology and Services
15.2%
 
Marketing and Advertising
4.5%
Legal Services
8.0%
Marketing and Advertising
6.9%
 
Management Consulting
4.5%
Primary/Secondary Education
4.0%
Education Management
2.0%
 
Other
45.5%
Other
44.0%
Other
34.4%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Intercom
Computer Software
24.7%
Internet
16.8%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.

G2 Crowd User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
GrooveHQ
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

HubSpot Service Hub
Most Helpful Favorable Review
G2 Crowd User

The service hub is great because it is the final piece to the puzzle. It puts everything in one place.

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

GrooveHQ
No videos provided
HubSpot Service Hub
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
HubSpot Service Hub
No downloads provided
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