Compare GrooveHQ, HubSpot Service Hub, and Zendesk Support

Pricing

 
Groove Starter
$12
user/month
Service Hub Free
$0
Essential
$5
/month
 
Groove Business
$22
user/month
Service Hub Professional
$400
/month
Team
$19
/month
 
Groove Enterprise
$32
user/month
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Enterprise
$1,200
/month
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
HubSpot Service Hub
Service Hub Free
$0
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Enterprise
$1,200/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.8
8.6
Ease of Use
Ease of Use
8.9
8.9
8.6
Ease of Setup
Ease of Setup
9.2
7.9
8.2
Ease of Admin
Ease of Admin
9.2
8.1
8.3
Quality of Support
Quality of Support
8.4
8.6
8.4
Ease of Doing Business With
Ease of Doing Business With
7.9
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
6.9
10.0
7.6
Meets Requirements
GrooveHQ
7.8
HubSpot Service Hub
8.8
Zendesk Support
8.6
Ease of Use
GrooveHQ
8.9
HubSpot Service Hub
8.9
Zendesk Support
8.6
Ease of Setup
GrooveHQ
9.2
HubSpot Service Hub
7.9
Zendesk Support
8.2
Ease of Admin
GrooveHQ
9.2
HubSpot Service Hub
8.1
Zendesk Support
8.3
Quality of Support
GrooveHQ
8.4
HubSpot Service Hub
8.6
Zendesk Support
8.4
Ease of Doing Business With
GrooveHQ
7.9
HubSpot Service Hub
9.0
Zendesk Support
8.4
Product Direction (% positive)
GrooveHQ
6.9
HubSpot Service Hub
10.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
GrooveHQ
8.4
HubSpot Service Hub
8.7
Zendesk Support
8.5
Response Automation
GrooveHQ
9.0
HubSpot Service Hub
9.0
Zendesk Support
8.4
SLA Management
GrooveHQ
8.3
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
GrooveHQ
8.2
HubSpot Service Hub
7.0
Zendesk Support
8.3
Ticket Collaboration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Ticket creation user experience
GrooveHQ
9.2
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Ticket response user experience
GrooveHQ
8.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.7
Knowledge Share
Knowledge Base
GrooveHQ
8.5
HubSpot Service Hub
8.3
Zendesk Support
8.6
Searchable Articles
GrooveHQ
8.8
HubSpot Service Hub
8.5
Zendesk Support
8.6
Community Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Forum to Reponse
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
GrooveHQ
9.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.9
Live Chat
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Communication Channels
Customer Portal
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Email to Case
GrooveHQ
9.5
HubSpot Service Hub
9.0
Zendesk Support
8.8
Chat/Live Support
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4
Social Integration
GrooveHQ
8.6
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Products and Version Tracking
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Call Scripting
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
GrooveHQ
8.0
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
Knowledge Base
GrooveHQ
8.7
HubSpot Service Hub
8.0
Zendesk Support
8.4
Ideas/Feedback
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Q&A
GrooveHQ
8.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
HubSpot Service Hub
Not enough data available
Zendesk Support
7.9
Reporting
GrooveHQ
6.7
HubSpot Service Hub
8.7
Zendesk Support
7.9
Dashboards
GrooveHQ
7.2
HubSpot Service Hub
9.0
Zendesk Support
8.1
Platform
ITIL Compliance
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Mobile User Support
GrooveHQ
3.1
HubSpot Service Hub
Not enough data available
Zendesk Support
8.1
Customization
GrooveHQ
6.2
HubSpot Service Hub
Not enough data available
Zendesk Support
8.0
User, Role, and Access Management
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Internationalization
GrooveHQ
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.2
Performance & Reliability
GrooveHQ
6.7
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Integration APIs
GrooveHQ
7.9
HubSpot Service Hub
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
5.6%
16.3%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
HubSpot Service Hub
Small-Business
61.1%
Mid-Market
33.3%
Enterprise
5.6%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Computer Software
27.3%
Marketing and Advertising
28.0%
Computer Software
17.8%
 
Internet
11.4%
Telecommunications
8.0%
Information Technology and Services
15.3%
 
Fund-Raising
6.8%
Mechanical or Industrial Engineering
8.0%
Internet
10.3%
 
Marketing and Advertising
4.5%
Legal Services
8.0%
Marketing and Advertising
4.9%
 
Management Consulting
4.5%
Primary/Secondary Education
4.0%
Telecommunications
3.3%
 
Other
45.5%
Other
44.0%
Other
48.5%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
HubSpot Service Hub
Marketing and Advertising
28.0%
Telecommunications
8.0%
Mechanical or Industrial Engineering
8.0%
Legal Services
8.0%
Primary/Secondary Education
4.0%
Other
44.0%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
GrooveHQ
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

HubSpot Service Hub
Most Helpful Favorable Review
Luke B.
Administrator in Computer Software

HubSpot's Service Hub is just flat out easy to use. From setting up tickets to running reports, it's all super efficient and flows right into the rest of the software. They also regularly add new features!

Most Helpful Critical Review
G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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