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Compare GrooveHQ vs Issuetrak

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comparison of GrooveHQ vs. Issuetrak
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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GrooveHQ
Issuetrak
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GrooveHQ
GrooveHQ
4.2
Based on 29 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Groove Free
$0 user/month
Productivity
$19 (cloud) mo/user/annual contract
 
Groove Plus
$15 user/month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
 
Computer Software
27.3%
Information Technology and Services
15.4%
 
Internet
11.4%
Telecommunications
9.2%
 
Fund-Raising
6.8%
Hospital & Health Care
9.2%
 
Marketing and Advertising
4.5%
Financial Services
6.2%
 
Management Consulting
4.5%
Education Management
6.2%
 
Other
45.5%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
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Kate from G2 Crowd

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