Compare GrooveHQ vs Jira Service Desk

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comparison of GrooveHQ vs. Jira Service Desk
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Jira Service Desk rates 4.1/5 stars with 439 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Starter
$12 user/month
GET STARTED
$10 /month
 
Groove Business
$22 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 416 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 417 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 156 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 154 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 345 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 408 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
 
Computer Software
27.3%
Information Technology and Services
28.7%
 
Internet
11.4%
Computer Software
15.2%
 
Fund-Raising
6.8%
Internet
6.0%
 
Marketing and Advertising
4.5%
Telecommunications
4.2%
 
Management Consulting
4.5%
Financial Services
4.1%
 
Other
45.5%
Other
41.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

 
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Kate from G2 Crowd

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