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Compare GrooveHQ vs Jira Service Desk

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comparison of GrooveHQ vs. Jira Service Desk
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Jira Service Desk rates 4.1/5 stars with 436 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
GET STARTED
$10 /month
 
Groove Plus
$15 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 413 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 414 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 343 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 405 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.5%
 
Computer Software
27.3%
Information Technology and Services
28.8%
 
Internet
11.4%
Computer Software
15.1%
 
Fund-Raising
6.8%
Internet
6.0%
 
Marketing and Advertising
4.5%
Telecommunications
4.3%
 
Management Consulting
4.5%
Financial Services
4.1%
 
Other
45.5%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User in Computer Software

Customizing can be difficult, especially if you are an ITIL shop.

 
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