Compare GrooveHQ, Jira Service Desk, and BMC Remedy

 
Groove Starter
$12 user/month
GET STARTED
$10 /month
 
Groove Business
$22 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 416 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 417 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 156 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 154 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 345 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 408 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.5%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.6%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
74.3%
 
Computer Software
27.3%
Information Technology and Services
28.7%
Information Technology and Services
32.4%
 
Internet
11.4%
Computer Software
15.2%
Telecommunications
9.1%
 
Fund-Raising
6.8%
Internet
6.0%
Hospital & Health Care
6.2%
 
Marketing and Advertising
4.5%
Telecommunications
4.2%
Higher Education
4.4%
 
Management Consulting
4.5%
Financial Services
4.1%
Computer Software
4.4%
 
Other
45.5%
Other
41.8%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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