Compare GrooveHQ, Jira Service Desk, and Freshservice

 
Groove Starter
$12 user/month
GET STARTED
$10 /month
BLOSSOM
$19 /agent/month billed yearly
 
Groove Business
$22 user/month
FOR GROWING TEAMS
$20 /agent/month
GARDEN
$49 /agent/month billed yearly
 
Groove Enterprise
$32 user/month
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 416 reviews)
8.9
(Based on 391 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 417 reviews)
9.3
(Based on 393 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 156 reviews)
9.0
(Based on 335 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 154 reviews)
9.1
(Based on 345 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 345 reviews)
9.3
(Based on 376 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
9.2
(Based on 335 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 408 reviews)
9.5
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.5%
21.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.6%
59.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
18.3%
 
Computer Software
27.3%
Information Technology and Services
28.7%
Information Technology and Services
22.1%
 
Internet
11.4%
Computer Software
15.2%
Education Management
5.4%
 
Fund-Raising
6.8%
Internet
6.0%
Hospital & Health Care
4.6%
 
Marketing and Advertising
4.5%
Telecommunications
4.2%
Construction
3.9%
 
Management Consulting
4.5%
Financial Services
4.1%
Computer Software
3.9%
 
Other
45.5%
Other
41.8%
Other
60.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User in Marketing and Advertising

The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the...

G2 Crowd User

The only really bad thing is the half-done translations somethimes.

 
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Kate from G2 Crowd

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