Compare GrooveHQ, Jira Service Desk, and Freshservice
 GrooveHQ 4.2 Based on 29 reviews |  Jira Service Desk 4.1 Based on 439 reviews |  Freshservice 4.6 Based on 405 reviews |
Pricing
Groove Starter $12 user/month | GET STARTED $10 /month | BLOSSOM $19 /agent/month billed yearly | |
Groove Business $22 user/month | FOR GROWING TEAMS $20 /agent/month | GARDEN $49 /agent/month billed yearly | |
Groove Enterprise $32 user/month | ‐ | ESTATE $79 /agent/month billed yearly | |
| ‐ | ‐ | FOREST $99 /agent billed yearly | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.0 (Based on 26 reviews) | 8.6 (Based on 416 reviews) | 8.9 (Based on 391 reviews) |
| Ease of Use | 9.0 (Based on 26 reviews) | 8.1 (Based on 417 reviews) | 9.3 (Based on 393 reviews) |
| Ease of Setup | 9.3 (Based on 13 reviews) | 7.6 (Based on 156 reviews) | 9.0 (Based on 335 reviews) |
| Ease of Admin | 9.3 (Based on 13 reviews) | 7.7 (Based on 154 reviews) | 9.1 (Based on 345 reviews) |
| Quality of Support | 8.6 (Based on 24 reviews) | 8.2 (Based on 345 reviews) | 9.3 (Based on 376 reviews) |
| Ease of Doing Business With | 8.1 (Based on 12 reviews) | 8.4 (Based on 143 reviews) | 9.2 (Based on 335 reviews) |
| Product Direction (% positive) | 7.2 (Based on 26 reviews) | 8.1 (Based on 408 reviews) | 9.5 (Based on 390 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 78.6% | 16.5% | 21.8% |
Mid-Market (51-1000 emp.) | 21.4% | 40.6% | 59.9% |
Enterprise (> 1000 emp.) | 0.0% | 42.9% | 18.3% |
Reviewers' Industry
Computer Software 27.3% | Information Technology and Services 28.7% | Information Technology and Services 22.1% | |
Internet 11.4% | Computer Software 15.2% | Education Management 5.4% | |
Fund-Raising 6.8% | Internet 6.0% | Hospital & Health Care 4.6% | |
Marketing and Advertising 4.5% | Telecommunications 4.2% | Construction 3.9% | |
Management Consulting 4.5% | Financial Services 4.1% | Computer Software 3.9% | |
Other 45.5% | Other 41.8% | Other 60.1% |
Reviews
| Most Helpful Favorable Review | Paul S. Administrator in Management Consulting We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a... | Sushant D. User in Information Technology and Services Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can... | Rajaraman S. User in Computer Software Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and... |
| Most Helpful Critical Review | G2 Crowd User The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes. | G2 Crowd User in Marketing and Advertising The ability for the team to control the flow of tickets wasn't as "easy" to manage. Other systems we used for service desk process improvement allowed non-admins to make changes, etc. Jira was so complex that we had to have an admin, not related to the... | G2 Crowd User The only really bad thing is the half-done translations somethimes. |
