Compare GrooveHQ, Jira Service Desk, and Micro Focus Service Management Automation

 
Groove Starter
$12 user/month
GET STARTED
$10 /month
 
Groove Business
$22 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 415 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 416 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 155 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 153 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 345 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 407 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.6%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.5%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
43.0%
69.2%
 
Computer Software
27.3%
Information Technology and Services
28.5%
Information Technology and Services
25.4%
 
Internet
11.4%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Fund-Raising
6.8%
Internet
6.0%
Insurance
8.5%
 
Marketing and Advertising
4.5%
Telecommunications
4.3%
Airlines/Aviation
8.5%
 
Management Consulting
4.5%
Financial Services
4.1%
Utilities
3.4%
 
Other
45.5%
Other
41.8%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Retail

The UI is not very intuitive. It would be nice to have an in application chat service for support related issues.

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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