Compare GrooveHQ, Jira Service Desk, and ServiceNow

 
Groove Starter
$12 user/month
GET STARTED
$10 /month
 
Groove Business
$22 user/month
FOR GROWING TEAMS
$20 /agent/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More InformationRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 416 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 417 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 156 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 154 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 345 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 408 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.5%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.6%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.9%
79.2%
 
Computer Software
27.3%
Information Technology and Services
28.7%
Information Technology and Services
27.4%
 
Internet
11.4%
Computer Software
15.2%
Higher Education
7.7%
 
Fund-Raising
6.8%
Internet
6.0%
Hospital & Health Care
7.4%
 
Marketing and Advertising
4.5%
Telecommunications
4.2%
Computer Software
6.7%
 
Management Consulting
4.5%
Financial Services
4.1%
Financial Services
5.8%
 
Other
45.5%
Other
41.8%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
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Kate from G2 Crowd

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