Compare GrooveHQ, Jira Service Desk, and Spiceworks Help Desk

 
Groove Starter
$12 user/month
GET STARTED
$10 /month
YOU HOST IT
Free
 
Groove Business
$22 user/month
FOR GROWING TEAMS
$20 /agent/month
Spiceworks Hosts It
Free
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 415 reviews)
8.7
(Based on 255 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.1
(Based on 416 reviews)
8.8
(Based on 256 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.6
(Based on 155 reviews)
8.9
(Based on 192 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.7
(Based on 153 reviews)
8.9
(Based on 194 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.2
(Based on 345 reviews)
8.6
(Based on 208 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.4
(Based on 143 reviews)
9.0
(Based on 155 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.1
(Based on 407 reviews)
8.4
(Based on 256 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
16.6%
22.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.5%
64.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
43.0%
13.2%
 
Computer Software
27.3%
Information Technology and Services
28.5%
Information Technology and Services
21.0%
 
Internet
11.4%
Computer Software
15.2%
Education Management
7.4%
 
Fund-Raising
6.8%
Internet
6.0%
Higher Education
5.9%
 
Marketing and Advertising
4.5%
Telecommunications
4.3%
Hospital & Health Care
5.3%
 
Management Consulting
4.5%
Financial Services
4.1%
Computer Software
3.3%
 
Other
45.5%
Other
41.8%
Other
57.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Greg M.
Administrator in Internet

Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

ANTOINE F.
User in Financial Services

Although software was very solid for ticketing system, does have a bit of a learning curve for features.

 
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Kate from G2 Crowd

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