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Compare GrooveHQ vs Kayako

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comparison of GrooveHQ vs. Kayako
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Kayako rates 4.1/5 stars with 169 reviews. Each product's score is calculated by real-time data from verified user reviews.

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GrooveHQ
Kayako
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GrooveHQ
GrooveHQ
4.2
Based on 29 reviews
Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
 
Groove Free
$0 user/month
Inbox
$15 /agent/month
 
Groove Plus
$15 user/month
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.3
(Based on 162 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.6
(Based on 160 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.4
(Based on 150 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.4
(Based on 159 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
57.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.7%
 
Computer Software
27.3%
Information Technology and Services
23.8%
 
Internet
11.4%
Computer Software
17.5%
 
Fund-Raising
6.8%
Telecommunications
6.8%
 
Marketing and Advertising
4.5%
Internet
5.3%
 
Management Consulting
4.5%
Marketing and Advertising
3.9%
 
Other
45.5%
Other
42.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No screenshots provided.
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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