Compare GrooveHQ vs LiveAgent

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comparison of GrooveHQ vs. LiveAgent
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. LiveAgent rates 4.5/5 stars with 967 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Starter
$12 user/month
All-inclusive
$39/month User Seat
 
Groove Business
$22 user/month
Ticket+Chat
$29/month User Seat
 
Groove Enterprise
$32 user/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.0
(Based on 900 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.1
(Based on 901 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.2
(Based on 857 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 888 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
12.3%
 
Computer Software
27.3%
Information Technology and Services
11.9%
 
Internet
11.4%
Computer Software
7.1%
 
Fund-Raising
6.8%
Computer & Network Security
5.9%
 
Marketing and Advertising
4.5%
Internet
5.6%
 
Management Consulting
4.5%
Marketing and Advertising
4.2%
 
Other
45.5%
Other
65.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

 
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