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Compare GrooveHQ vs LiveAgent

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comparison of GrooveHQ vs. LiveAgent
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. LiveAgent rates 4.5/5 stars with 868 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
All-inclusive
$39/month User Seat
 
Groove Plus
$15 user/month
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.0
(Based on 803 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
13.2%
 
Computer Software
27.3%
Information Technology and Services
13.0%
 
Internet
11.4%
Computer Software
7.7%
 
Fund-Raising
6.8%
Internet
5.8%
 
Marketing and Advertising
4.5%
Marketing and Advertising
4.5%
 
Management Consulting
4.5%
Retail
4.4%
 
Other
45.5%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

G2 Crowd User

Haven't used it enough to identify what I actively dislike.

 
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