Compare GrooveHQ, LiveAgent, and Freshdesk

 
Groove Starter
$12 user/month
Ticket+Chat
$29/month User Seat
Sprout
Free for UNLIMITED agents
 
Groove Business
$22 user/month
Ticket
$9/month User Seat
Blossom
$19 / agent / month billed annually
 
Groove Enterprise
$32 user/month
All-inclusive
$39/month User Seat
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.0
(Based on 900 reviews)
8.6
(Based on 1,864 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.1
(Based on 901 reviews)
8.9
(Based on 1,874 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 615 reviews)
8.7
(Based on 1,343 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 612 reviews)
8.8
(Based on 1,377 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.2
(Based on 857 reviews)
9.0
(Based on 1,809 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.2
(Based on 599 reviews)
9.0
(Based on 1,311 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 888 reviews)
8.8
(Based on 1,859 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
26.2%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
12.3%
10.7%
 
Computer Software
27.3%
Information Technology and Services
11.9%
Information Technology and Services
20.5%
 
Internet
11.4%
Computer Software
7.1%
Computer Software
14.1%
 
Fund-Raising
6.8%
Computer & Network Security
5.9%
Internet
5.9%
 
Marketing and Advertising
4.5%
Internet
5.6%
Education Management
3.7%
 
Management Consulting
4.5%
Marketing and Advertising
4.2%
E-Learning
3.5%
 
Other
45.5%
Other
65.4%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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