Compare GrooveHQ, LiveAgent, and Intercom

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GrooveHQ
LiveAgent
Intercom
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GrooveHQ
GrooveHQ
4.2
Based on 29 reviews
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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Intercom
Intercom
4.3
Based on 687 reviews
Optimized for quick response
 
Groove Starter
$12 user/month
All-inclusive
$39/month User Seat
Engage
$53 starting from
 
Groove Business
$22 user/month
Ticket+Chat
$29/month User Seat
Respond
$53 starting from
 
Groove Enterprise
$32 user/month
Ticket
$9/month User Seat
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.0
(Based on 900 reviews)
8.7
(Based on 626 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.1
(Based on 901 reviews)
8.8
(Based on 631 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 615 reviews)
8.5
(Based on 280 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 612 reviews)
8.8
(Based on 295 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.2
(Based on 857 reviews)
8.7
(Based on 591 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.2
(Based on 599 reviews)
8.9
(Based on 284 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 888 reviews)
8.7
(Based on 623 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.4%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
26.2%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
12.3%
4.1%
 
Computer Software
27.3%
Information Technology and Services
11.9%
Computer Software
24.8%
 
Internet
11.4%
Computer Software
7.1%
Internet
16.8%
 
Fund-Raising
6.8%
Computer & Network Security
5.9%
Information Technology and Services
15.0%
 
Marketing and Advertising
4.5%
Internet
5.6%
Marketing and Advertising
6.9%
 
Management Consulting
4.5%
Marketing and Advertising
4.2%
Education Management
2.0%
 
Other
45.5%
Other
65.4%
Other
34.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User

The help documents are hard to find and not as clear as they could be.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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