Compare GrooveHQ, LiveAgent, and TeamSupport

 
Groove Starter
$12 user/month
Ticket+Chat
$29/month User Seat
Support Desk
$50 / agent / month billed annually
 
Groove Business
$22 user/month
All-inclusive
$39/month User Seat
Enterprise
$65 / agent / month billed annually
 
Groove Enterprise
$32 user/month
Ticket
$9/month User Seat
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.0
(Based on 900 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.1
(Based on 901 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 615 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 612 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.2
(Based on 857 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.2
(Based on 599 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 888 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.4%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
26.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
12.3%
11.3%
 
Computer Software
27.3%
Information Technology and Services
11.9%
Computer Software
27.2%
 
Internet
11.4%
Computer Software
7.1%
Information Technology and Services
20.7%
 
Fund-Raising
6.8%
Computer & Network Security
5.9%
Internet
5.8%
 
Marketing and Advertising
4.5%
Internet
5.6%
Financial Services
4.5%
 
Management Consulting
4.5%
Marketing and Advertising
4.2%
Hospitality
3.6%
 
Other
45.5%
Other
65.4%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
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Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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