Compare GrooveHQ, LiveAgent, and TeamSupport
 GrooveHQ 4.2 Based on 29 reviews |  LiveAgent 4.5 Based on 967 reviews |  TeamSupport 4.3 Based on 510 reviews |
Pricing
Groove Starter $12 user/month | Ticket+Chat $29/month User Seat | Support Desk $50 / agent / month billed annually | |
Groove Business $22 user/month | All-inclusive $39/month User Seat | Enterprise $65 / agent / month billed annually | |
Groove Enterprise $32 user/month | Ticket $9/month User Seat | Private Cloud Custom Contact Us for Pricing | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 8.0 (Based on 26 reviews) | 9.0 (Based on 900 reviews) | 8.7 (Based on 493 reviews) |
| Ease of Use | 9.0 (Based on 26 reviews) | 9.1 (Based on 901 reviews) | 8.8 (Based on 494 reviews) |
| Ease of Setup | 9.3 (Based on 13 reviews) | 8.9 (Based on 615 reviews) | 8.5 (Based on 233 reviews) |
| Ease of Admin | 9.3 (Based on 13 reviews) | 9.0 (Based on 612 reviews) | 8.9 (Based on 235 reviews) |
| Quality of Support | 8.6 (Based on 24 reviews) | 9.2 (Based on 857 reviews) | 9.0 (Based on 448 reviews) |
| Ease of Doing Business With | 8.1 (Based on 12 reviews) | 9.2 (Based on 599 reviews) | 9.3 (Based on 240 reviews) |
| Product Direction (% positive) | 7.2 (Based on 26 reviews) | 9.1 (Based on 888 reviews) | 9.1 (Based on 493 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 78.6% | 61.4% | 41.2% |
Mid-Market (51-1000 emp.) | 21.4% | 26.2% | 47.6% |
Enterprise (> 1000 emp.) | 0.0% | 12.3% | 11.3% |
Reviewers' Industry
Computer Software 27.3% | Information Technology and Services 11.9% | Computer Software 27.2% | |
Internet 11.4% | Computer Software 7.1% | Information Technology and Services 20.7% | |
Fund-Raising 6.8% | Computer & Network Security 5.9% | Internet 5.8% | |
Marketing and Advertising 4.5% | Internet 5.6% | Financial Services 4.5% | |
Management Consulting 4.5% | Marketing and Advertising 4.2% | Hospitality 3.6% | |
Other 45.5% | Other 65.4% | Other 38.3% |
Reviews
| Most Helpful Favorable Review | Bobby V. User in Computer Software It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting. | Herby O. Administrator in Philanthropy LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and... | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... |
| Most Helpful Critical Review | Gagandeep Singh S. Administrator in Think Tanks Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly... | Kimberly F. User in Retail The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to... | G2 Crowd User in Hospitality Been having issues with a customer Open Tickets refreshing |
