Compare GrooveHQ, LiveAgent, and Zendesk Support

 
Groove Starter
$12 user/month
All-inclusive
$39/month User Seat
Essential
$5 /month
 
Groove Business
$22 user/month
Ticket+Chat
$29/month User Seat
Team
$19 /month
 
Groove Enterprise
$32 user/month
Ticket
$9/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.0
(Based on 899 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.1
(Based on 900 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 615 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.0
(Based on 612 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.2
(Based on 856 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.2
(Based on 599 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 887 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
26.3%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
12.4%
16.3%
 
Computer Software
27.3%
Information Technology and Services
11.9%
Computer Software
18.1%
 
Internet
11.4%
Computer Software
7.1%
Information Technology and Services
15.1%
 
Fund-Raising
6.8%
Computer & Network Security
5.9%
Internet
10.6%
 
Marketing and Advertising
4.5%
Internet
5.6%
Marketing and Advertising
5.0%
 
Management Consulting
4.5%
Marketing and Advertising
4.2%
Telecommunications
3.3%
 
Other
45.5%
Other
65.3%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 Crowd User in Health, Wellness and Fitness

I m confused how it all connects together

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.