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Compare GrooveHQ vs LiveHelpNow

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comparison of GrooveHQ vs. LiveHelpNow
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. LiveHelpNow rates 4.2/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Live chat and SMS
$18.90 per month
 
Groove Plus
$15 user/month
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.8
(Based on 102 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.8
(Based on 102 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.7
(Based on 91 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.9
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
32.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
19.1%
 
Computer Software
27.3%
Information Technology and Services
7.9%
 
Internet
11.4%
Retail
5.8%
 
Fund-Raising
6.8%
Insurance
4.3%
 
Marketing and Advertising
4.5%
Consumer Goods
4.3%
 
Management Consulting
4.5%
Business Supplies and Equipment
4.3%
 
Other
45.5%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Angela A.
Consultant

There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

 
 No screenshots provided.
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate from G2 Crowd

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