Compare GrooveHQ, MyGuide, and Freshdesk

 
Groove Starter
$12 user/month
Sprout
Free for UNLIMITED agents
 
Groove Business
$22 user/month
Blossom
$19 / agent / month billed annually
 
Groove Enterprise
$32 user/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
10.0
(Based on 5 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.7
(Based on 5 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
Not enough data available
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
Not enough data available
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
10.0
(Based on 5 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
Not enough data available
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.9
(Based on 5 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
80.0%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
20.0%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
10.7%
 
Computer Software
27.3%
Information Technology and Services
60.0%
Information Technology and Services
20.5%
 
Internet
11.4%
Internet
20.0%
Computer Software
14.1%
 
Fund-Raising
6.8%
Computer Software
20.0%
Internet
5.9%
 
Marketing and Advertising
4.5%
Education Management
3.7%
 
Management Consulting
4.5%
E-Learning
3.5%
 
Other
45.5%
Other
0.0%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Goods

The ease of connecting more than one email accounts under one groove account

Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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