Compare GrooveHQ, MyGuide, and Help Scout

 
Groove Starter
$12 user/month
Basic
$8 user/month
 
Groove Business
$22 user/month
Standard
$15 user/month
 
Groove Enterprise
$32 user/month
Plus
$27 user/month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
10.0
(Based on 5 reviews)
8.5
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.7
(Based on 5 reviews)
9.2
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
Not enough data available
8.9
(Based on 57 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
Not enough data available
8.9
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
10.0
(Based on 5 reviews)
8.9
(Based on 104 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
Not enough data available
9.1
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.9
(Based on 5 reviews)
8.0
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
80.0%
59.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
20.0%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
2.4%
 
Computer Software
27.3%
Information Technology and Services
60.0%
Computer Software
23.0%
 
Internet
11.4%
Internet
20.0%
Internet
19.4%
 
Fund-Raising
6.8%
Computer Software
20.0%
Information Technology and Services
8.5%
 
Marketing and Advertising
4.5%
Marketing and Advertising
6.1%
 
Management Consulting
4.5%
E-Learning
4.2%
 
Other
45.5%
Other
0.0%
Other
38.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Mary G.
User in Marketing and Advertising

Groove makes it easy to login, check tickets, and quickly answer.

Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
Request More InformationRequest More InformationAsk MyGuide a QuestionContact MyGuideAsk Help Scout a QuestionContact Help Scout
Kate from G2 Crowd

Need help?

I can help.