Compare GrooveHQ, MyGuide, and Intercom

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GrooveHQ
MyGuide
Intercom
Optimized for quick response
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GrooveHQ
GrooveHQ
4.2
Based on 29 reviews
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MyGuide
MyGuide
4.8
Based on 5 reviews
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Intercom
Intercom
4.3
Based on 690 reviews
Optimized for quick response
 
Groove Starter
$12 user/month
Engage
$53 starting from
 
Groove Business
$22 user/month
Respond
$53 starting from
 
Groove Enterprise
$32 user/month
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
10.0
(Based on 5 reviews)
8.7
(Based on 629 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.7
(Based on 5 reviews)
8.8
(Based on 634 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
Not enough data available
8.5
(Based on 282 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
Not enough data available
8.8
(Based on 297 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
10.0
(Based on 5 reviews)
8.7
(Based on 594 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
Not enough data available
8.9
(Based on 286 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.9
(Based on 5 reviews)
8.7
(Based on 626 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
80.0%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
20.0%
26.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
4.1%
 
Computer Software
27.3%
Information Technology and Services
60.0%
Computer Software
24.7%
 
Internet
11.4%
Internet
20.0%
Internet
16.8%
 
Fund-Raising
6.8%
Computer Software
20.0%
Information Technology and Services
15.2%
 
Marketing and Advertising
4.5%
Marketing and Advertising
6.9%
 
Management Consulting
4.5%
Education Management
2.0%
 
Other
45.5%
Other
0.0%
Other
34.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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