Compare GrooveHQ, MyGuide, and Zendesk Support

 
Groove Starter
$12 user/month
Essential
$5 /month
 
Groove Business
$22 user/month
Team
$19 /month
 
Groove Enterprise
$32 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
10.0
(Based on 5 reviews)
8.8
(Based on 1,284 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.7
(Based on 5 reviews)
8.7
(Based on 1,288 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
Not enough data available
8.3
(Based on 609 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
Not enough data available
8.4
(Based on 632 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
10.0
(Based on 5 reviews)
8.5
(Based on 1,095 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
Not enough data available
8.6
(Based on 592 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.9
(Based on 5 reviews)
7.9
(Based on 1,275 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
80.0%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
20.0%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
0.0%
16.4%
 
Computer Software
27.3%
Information Technology and Services
60.0%
Computer Software
18.0%
 
Internet
11.4%
Internet
20.0%
Information Technology and Services
15.3%
 
Fund-Raising
6.8%
Computer Software
20.0%
Internet
10.5%
 
Marketing and Advertising
4.5%
Marketing and Advertising
4.9%
 
Management Consulting
4.5%
Telecommunications
3.3%
 
Other
45.5%
Other
0.0%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like the ability to track calls and tickets by customer.

Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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