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|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
G2 Crowd User in Computer Software
I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
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