Compare GrooveHQ vs Oracle Service Cloud (formerly RightNow)
See this
comparison of GrooveHQ vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Groove Starter
$12 user/month
 
Groove Business
$22 user/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.0
Ease of Use
Ease of Use
8.9
7.8
Ease of Setup
Ease of Setup
9.2
7.0
Ease of Admin
Ease of Admin
9.2
7.2
Quality of Support
Quality of Support
8.4
7.0
Ease of Doing Business With
Ease of Doing Business With
7.9
7.1
Product Direction (% positive)
Product Direction (% positive)
6.9
5.5
Meets Requirements
GrooveHQ
7.8
Oracle Service Cloud (formerly RightNow)
8.0
Ease of Use
GrooveHQ
8.9
Oracle Service Cloud (formerly RightNow)
7.8
Ease of Setup
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
7.0
Ease of Admin
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
7.2
Quality of Support
GrooveHQ
8.4
Oracle Service Cloud (formerly RightNow)
7.0
Ease of Doing Business With
GrooveHQ
7.9
Oracle Service Cloud (formerly RightNow)
7.1
Product Direction (% positive)
GrooveHQ
6.9
Oracle Service Cloud (formerly RightNow)
5.5

Features

Ticket and Case Management
Workflow
GrooveHQ
8.4
Oracle Service Cloud (formerly RightNow)
8.2
Response Automation
GrooveHQ
9.0
Oracle Service Cloud (formerly RightNow)
8.8
SLA Management
GrooveHQ
8.3
Oracle Service Cloud (formerly RightNow)
7.6
Attachments/Screencasts
GrooveHQ
8.2
Oracle Service Cloud (formerly RightNow)
8.3
Ticket Collaboration
GrooveHQ
8.6
Oracle Service Cloud (formerly RightNow)
8.7
Ticket creation user experience
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
9.0
Ticket response user experience
GrooveHQ
8.9
Oracle Service Cloud (formerly RightNow)
8.5
Knowledge Share
Knowledge Base
GrooveHQ
8.5
Oracle Service Cloud (formerly RightNow)
8.0
Searchable Articles
GrooveHQ
8.8
Oracle Service Cloud (formerly RightNow)
7.8
Community Forums
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.3
Interactive FAQs & Forums
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.8
Interaction
Web Portals
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Forum to Reponse
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.5
Tickets and Tagging
GrooveHQ
9.7
Oracle Service Cloud (formerly RightNow)
8.4
Live Chat
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Communication Channels
Customer Portal
GrooveHQ
8.6
Oracle Service Cloud (formerly RightNow)
8.6
Email to Case
GrooveHQ
9.5
Oracle Service Cloud (formerly RightNow)
8.9
Chat/Live Support
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.1
Social Integration
GrooveHQ
8.6
Oracle Service Cloud (formerly RightNow)
6.4
Call Center
Make, Receive, and Record Calls
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Customer and Contacts Database
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Products and Version Tracking
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
7.7
Call Scripting
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Interactive Voice Response (IVR)
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.6
Self Service/Community
Forums
GrooveHQ
8.0
Oracle Service Cloud (formerly RightNow)
9.2
Knowledge Base
GrooveHQ
8.7
Oracle Service Cloud (formerly RightNow)
8.8
Ideas/Feedback
GrooveHQ
8.1
Oracle Service Cloud (formerly RightNow)
8.0
Q&A
GrooveHQ
8.1
Oracle Service Cloud (formerly RightNow)
8.5
Reporting & Analytics
Social Monitoring
GrooveHQ
6.4
Oracle Service Cloud (formerly RightNow)
6.5
Reporting
GrooveHQ
6.7
Oracle Service Cloud (formerly RightNow)
7.5
Dashboards
GrooveHQ
7.2
Oracle Service Cloud (formerly RightNow)
7.8
Platform
ITIL Compliance
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.0
Mobile User Support
GrooveHQ
3.1
Oracle Service Cloud (formerly RightNow)
7.9
Customization
GrooveHQ
6.2
Oracle Service Cloud (formerly RightNow)
8.1
User, Role, and Access Management
GrooveHQ
7.9
Oracle Service Cloud (formerly RightNow)
8.4
Internationalization
GrooveHQ
Not enough data available
Oracle Service Cloud (formerly RightNow)
8.2
Performance & Reliability
GrooveHQ
6.7
Oracle Service Cloud (formerly RightNow)
8.1
Integration APIs
GrooveHQ
7.9
Oracle Service Cloud (formerly RightNow)
7.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
8.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
58.3%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
8.3%
Mid-Market
33.3%
Enterprise
58.3%

Reviewers' Industry

 
Computer Software
27.3%
Information Technology and Services
19.8%
 
Internet
11.4%
Retail
12.5%
 
Fund-Raising
6.8%
Financial Services
6.3%
 
Marketing and Advertising
4.5%
Computer Software
6.3%
 
Management Consulting
4.5%
Pharmaceuticals
4.2%
 
Other
45.5%
Other
51.0%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
19.8%
Retail
12.5%
Financial Services
6.3%
Computer Software
6.3%
Pharmaceuticals
4.2%
Other
51.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
GrooveHQ
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like that I can receive emails, assign them to team members, add notes and send emails all from one account. The canned replies are also a great feature.

Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

GrooveHQ
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Downloads

GrooveHQ
No downloads provided
Oracle Service Cloud (formerly RightNow)
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