|Meets RequirementsSee More|
(Based on 51 reviews)
|Ease of UseSee More|
(Based on 50 reviews)
|Ease of SetupSee More|
|Ease of AdminSee More|
|Quality of SupportSee More|
(Based on 24 reviews)
(Based on 46 reviews)
|Ease of Doing Business WithSee More|
(Based on 12 reviews)
(Based on 34 reviews)
|Product Direction (% positive)See More|
(Based on 49 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Marketing and Advertising
|Most Helpful Favorable Review|
We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
|Most Helpful Critical Review|
G2 Crowd User in Non-Profit Organization Management
No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
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