Want to see who topped the 2019 Best Software Awards?

Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

 
Groove Free
$0 user/month
Customer Engagement Plan
$115 /month per user
 
Groove Plus
$15 user/month
Dynamics 365 Plan
$210 /month per user
 
Unified Operations Plan
$190 /month per user
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.2
(Based on 51 reviews)
8.1
(Based on 803 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 50 reviews)
7.5
(Based on 809 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.3
(Based on 36 reviews)
7.2
(Based on 242 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.5
(Based on 36 reviews)
7.7
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.4
(Based on 46 reviews)
7.6
(Based on 696 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
7.4
(Based on 34 reviews)
7.8
(Based on 230 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 49 reviews)
6.4
(Based on 801 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
8.8%
30.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
30.3%
 
Computer Software
27.3%
Information Technology and Services
20.4%
Information Technology and Services
11.1%
 
Internet
11.4%
Retail
10.8%
Computer Software
6.8%
 
Fund-Raising
6.8%
Financial Services
6.5%
Retail
5.0%
 
Marketing and Advertising
4.5%
Computer Software
6.5%
Marketing and Advertising
4.1%
 
Management Consulting
4.5%
Pharmaceuticals
4.3%
Financial Services
4.1%
 
Other
45.5%
Other
51.6%
Other
68.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 Crowd User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided.
 No downloads provided.No downloads provided.
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