Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and Oracle CRM On Demand

Pricing

 
Groove Starter
$12
user/month
 
Groove Business
$22
user/month
 
Groove Enterprise
$32
user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.1
7.0
Ease of Use
Ease of Use
8.9
7.6
6.7
Ease of Setup
Ease of Setup
9.2
6.8
6.4
Ease of Admin
Ease of Admin
9.2
7.2
6.8
Quality of Support
Quality of Support
8.4
7.1
6.4
Ease of Doing Business With
Ease of Doing Business With
7.9
7.1
6.8
Product Direction (% positive)
Product Direction (% positive)
6.9
5.6
3.9
Meets Requirements
GrooveHQ
7.8
Oracle Service Cloud (formerly RightNow)
8.1
Oracle CRM On Demand
7.0
Ease of Use
GrooveHQ
8.9
Oracle Service Cloud (formerly RightNow)
7.6
Oracle CRM On Demand
6.7
Ease of Setup
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
6.8
Oracle CRM On Demand
6.4
Ease of Admin
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
7.2
Oracle CRM On Demand
6.8
Quality of Support
GrooveHQ
8.4
Oracle Service Cloud (formerly RightNow)
7.1
Oracle CRM On Demand
6.4
Ease of Doing Business With
GrooveHQ
7.9
Oracle Service Cloud (formerly RightNow)
7.1
Oracle CRM On Demand
6.8
Product Direction (% positive)
GrooveHQ
6.9
Oracle Service Cloud (formerly RightNow)
5.6
Oracle CRM On Demand
3.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
7.0%
4.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
31.0%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
62.0%
59.5%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
7.0%
Mid-Market
31.0%
Enterprise
62.0%
Oracle CRM On Demand
Small-Business
4.8%
Mid-Market
35.7%
Enterprise
59.5%

Reviewers' Industry

 
Computer Software
27.3%
Information Technology and Services
17.8%
Information Technology and Services
12.2%
 
Internet
11.4%
Retail
13.1%
Computer Software
12.2%
 
Fund-Raising
6.8%
Financial Services
6.5%
Management Consulting
6.1%
 
Marketing and Advertising
4.5%
Computer Software
6.5%
Higher Education
6.1%
 
Management Consulting
4.5%
Pharmaceuticals
3.7%
Computer & Network Security
6.1%
 
Other
45.5%
Other
52.3%
Other
57.1%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.8%
Retail
13.1%
Financial Services
6.5%
Computer Software
6.5%
Pharmaceuticals
3.7%
Other
52.3%
Oracle CRM On Demand
Information Technology and Services
12.2%
Computer Software
12.2%
Management Consulting
6.1%
Higher Education
6.1%
Computer & Network Security
6.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
GrooveHQ
Most Helpful Favorable Review
Victoria K.
User in Computer Software

It's very streamlined - simply and easy to use.

Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
GrooveHQ
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle CRM On Demand
No videos provided

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand
No downloads provided
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