Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and Salesforce CRM

Pricing

 
Groove Starter
$12
user/month
Salesforce Essentials
$25
/user/month*
 
Groove Business
$22
user/month
Lightning Professional
$75
/user/month*
 
Groove Enterprise
$32
user/month
Lightning Enterprise
$150
/user/month*
 
Lightning Unlimited
$300
/user/month*
 
Free Trial
Free Trial Unavailable
Free Trial
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce CRM
Salesforce Essentials
$25/user/month*
Lightning Professional
$75/user/month*
Lightning Enterprise
$150/user/month*
Lightning Unlimited
$300/user/month*
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.8
8.1
8.6
Ease of Use
Ease of Use
8.9
7.7
7.7
Ease of Setup
Ease of Setup
9.2
6.8
7.1
Ease of Admin
Ease of Admin
9.2
7.3
7.6
Quality of Support
Quality of Support
8.4
7.2
7.7
Ease of Doing Business With
Ease of Doing Business With
7.9
7.3
7.9
Product Direction (% positive)
Product Direction (% positive)
6.9
5.7
7.9
Meets Requirements
GrooveHQ
7.8
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce CRM
8.6
Ease of Use
GrooveHQ
8.9
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce CRM
7.7
Ease of Setup
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
6.8
Salesforce CRM
7.1
Ease of Admin
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce CRM
7.6
Quality of Support
GrooveHQ
8.4
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce CRM
7.7
Ease of Doing Business With
GrooveHQ
7.9
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce CRM
7.9
Product Direction (% positive)
GrooveHQ
6.9
Oracle Service Cloud (formerly RightNow)
5.7
Salesforce CRM
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
6.2%
25.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
60.5%
29.7%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.2%
Mid-Market
33.3%
Enterprise
60.5%
Salesforce CRM
Small-Business
25.1%
Mid-Market
45.2%
Enterprise
29.7%

Reviewers' Industry

 
Computer Software
27.3%
Information Technology and Services
17.1%
Computer Software
16.9%
 
Internet
11.4%
Retail
14.5%
Information Technology and Services
10.8%
 
Fund-Raising
6.8%
Computer Software
7.7%
Internet
7.8%
 
Marketing and Advertising
4.5%
Financial Services
6.0%
Marketing and Advertising
7.0%
 
Management Consulting
4.5%
Pharmaceuticals
3.4%
Financial Services
4.5%
 
Other
45.5%
Other
51.3%
Other
53.1%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
17.1%
Retail
14.5%
Computer Software
7.7%
Financial Services
6.0%
Pharmaceuticals
3.4%
Other
51.3%
Salesforce CRM
Computer Software
16.9%
Information Technology and Services
10.8%
Internet
7.8%
Marketing and Advertising
7.0%
Financial Services
4.5%
Other
53.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Design

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
GrooveHQ
Most Helpful Favorable Review
G2 Crowd User in Design

Multiple ways of interacting with the system (web-based desktop app, via email, Slack integration) makes sense for modern fast-paced SaaS support. The ability to add private notes, manage a team, and maintain a knowledge base all help too. It's...

Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Intro to Salesforce for Small Business

GrooveHQ
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Salesforce CRM

Intro to Salesforce for Small Business

Downloads

GrooveHQ
No downloads provided
Oracle Service Cloud (formerly RightNow)
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