Want to see who topped the 2019 Best Software Awards?

Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and Salesforce CRM

 
Groove Free
$0 user/month
Salesforce Essentials
$25 /user/month*
 
Groove Plus
$15 user/month
Lightning Professional
$75 /user/month*
 
Lightning Enterprise
$150 /user/month*
 
Lightning Unlimited
$300 /user/month*
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.2
(Based on 51 reviews)
8.7
(Based on 6,519 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 50 reviews)
8.0
(Based on 6,550 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.3
(Based on 36 reviews)
7.4
(Based on 1,926 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.5
(Based on 36 reviews)
7.8
(Based on 1,952 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.4
(Based on 46 reviews)
7.9
(Based on 5,532 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
7.4
(Based on 34 reviews)
8.1
(Based on 1,895 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 49 reviews)
8.1
(Based on 6,465 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
8.8%
24.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
45.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
29.6%
 
Computer Software
27.3%
Information Technology and Services
20.4%
Computer Software
17.2%
 
Internet
11.4%
Retail
10.8%
Information Technology and Services
10.9%
 
Fund-Raising
6.8%
Financial Services
6.5%
Internet
8.0%
 
Marketing and Advertising
4.5%
Computer Software
6.5%
Marketing and Advertising
6.8%
 
Management Consulting
4.5%
Pharmaceuticals
4.3%
Financial Services
4.5%
 
Other
45.5%
Other
51.6%
Other
52.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Intro to Salesforce for Small Business

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Kate from G2 Crowd

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