Want to see who topped the 2019 Best Software Awards?

Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and ServiceNow

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.2
(Based on 51 reviews)
8.5
(Based on 488 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 50 reviews)
7.7
(Based on 488 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.3
(Based on 36 reviews)
7.5
(Based on 141 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
7.5
(Based on 36 reviews)
8.0
(Based on 142 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.4
(Based on 46 reviews)
8.1
(Based on 390 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
7.4
(Based on 34 reviews)
8.3
(Based on 139 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 49 reviews)
8.0
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
8.8%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
57.9%
79.5%
 
Computer Software
27.3%
Information Technology and Services
20.4%
Information Technology and Services
27.8%
 
Internet
11.4%
Retail
10.8%
Higher Education
7.9%
 
Fund-Raising
6.8%
Financial Services
6.5%
Hospital & Health Care
7.4%
 
Marketing and Advertising
4.5%
Computer Software
6.5%
Computer Software
6.7%
 
Management Consulting
4.5%
Pharmaceuticals
4.3%
Financial Services
5.8%
 
Other
45.5%
Other
51.6%
Other
44.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Matthew W.
Administrator in Computer Software

Okay, so I'd say we're pretty heavy users of Groove and we use it for a good number of things. First, it's obvious that they're doing something different with their product, they are definitely shaking things up when it comes to Help Desk software. We...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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Kate from G2 Crowd

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