Compare GrooveHQ, Oracle Service Cloud (formerly RightNow), and ServiceNow

Pricing

 
Groove Starter
$12 user/month
 
Groove Business
$22 user/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
GrooveHQ
Groove Starter
$12user/month
Groove Business
$22user/month
Groove Enterprise
$32user/month
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.0
8.3
Ease of Use
Ease of Use
8.9
7.8
7.4
Ease of Setup
Ease of Setup
9.2
7.0
7.2
Ease of Admin
Ease of Admin
9.2
7.2
7.8
Quality of Support
Quality of Support
8.4
7.0
7.9
Ease of Doing Business With
Ease of Doing Business With
7.9
7.1
8.1
Product Direction (% positive)
Product Direction (% positive)
6.9
5.5
7.7
Meets Requirements
GrooveHQ
7.8
Oracle Service Cloud (formerly RightNow)
8.0
ServiceNow
8.3
Ease of Use
GrooveHQ
8.9
Oracle Service Cloud (formerly RightNow)
7.8
ServiceNow
7.4
Ease of Setup
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
7.0
ServiceNow
7.2
Ease of Admin
GrooveHQ
9.2
Oracle Service Cloud (formerly RightNow)
7.2
ServiceNow
7.8
Quality of Support
GrooveHQ
8.4
Oracle Service Cloud (formerly RightNow)
7.0
ServiceNow
7.9
Ease of Doing Business With
GrooveHQ
7.9
Oracle Service Cloud (formerly RightNow)
7.1
ServiceNow
8.1
Product Direction (% positive)
GrooveHQ
6.9
Oracle Service Cloud (formerly RightNow)
5.5
ServiceNow
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
8.3%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
33.3%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
58.3%
79.3%
GrooveHQ
Small-Business
78.6%
Mid-Market
21.4%
Enterprise
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
8.3%
Mid-Market
33.3%
Enterprise
58.3%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.3%

Reviewers' Industry

 
Computer Software
27.3%
Information Technology and Services
19.8%
Information Technology and Services
27.7%
 
Internet
11.4%
Retail
12.5%
Higher Education
7.7%
 
Fund-Raising
6.8%
Financial Services
6.3%
Hospital & Health Care
7.4%
 
Marketing and Advertising
4.5%
Computer Software
6.3%
Computer Software
6.6%
 
Management Consulting
4.5%
Pharmaceuticals
4.2%
Financial Services
5.9%
 
Other
45.5%
Other
51.0%
Other
44.7%
GrooveHQ
Computer Software
27.3%
Internet
11.4%
Fund-Raising
6.8%
Marketing and Advertising
4.5%
Management Consulting
4.5%
Other
45.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
19.8%
Retail
12.5%
Financial Services
6.3%
Computer Software
6.3%
Pharmaceuticals
4.2%
Other
51.0%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
GrooveHQ
Most Helpful Favorable Review
Bobby V.
User in Computer Software

It's easy to assign tickets to various people, see the full thread and responses from customers, and it's simple to apply tags for future reporting.

Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
GrooveHQ
No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
GrooveHQ
No downloads provided
Oracle Service Cloud (formerly RightNow)
ServiceNow
No downloads provided
Request More InformationRequest More InformationAsk Oracle a QuestionContact OracleAsk ServiceNow a QuestionContact ServiceNow