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Compare GrooveHQ vs ProProfs Knowledge Base Software

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comparison of GrooveHQ vs. ProProfs Knowledge Base Software
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
 
Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.1
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.4
(Based on 8 reviews)
Ease of Setup
Ease of Setup
9.3
(Based on 13 reviews)
Not enough data available
Ease of Admin
Ease of Admin
9.3
(Based on 13 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.7
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.1
(Based on 12 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
10.0
(Based on 6 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
45.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
 
Computer Software
27.3%
Computer Software
50.0%
 
Internet
11.4%
Information Technology and Services
18.8%
 
Fund-Raising
6.8%
Telecommunications
6.3%
 
Marketing and Advertising
4.5%
Internet
6.3%
 
Management Consulting
4.5%
Graphic Design
6.3%
 
Other
45.5%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Cameron K.
User in Fund-Raising

Groove allows a clean, simple, and useful interface that ensures that our end users are heard, and their input is collected. The ability to assign team members to requests is very helpful, especially for client relationships as we often will have a support...

Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

 
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Kate from G2 Crowd

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