Compare GrooveHQ vs Salesforce Service Cloud

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comparison of GrooveHQ vs. Salesforce Service Cloud
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,476 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Starter
$12 user/month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Groove Business
$22 user/month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Groove Enterprise
$32 user/month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.6
(Based on 1,322 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.2
(Based on 1,324 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.7
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.3
(Based on 1,165 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.0
(Based on 1,304 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.0%
 
Computer Software
27.3%
Information Technology and Services
14.7%
 
Internet
11.4%
Computer Software
14.6%
 
Fund-Raising
6.8%
Internet
8.2%
 
Marketing and Advertising
4.5%
Hospital & Health Care
3.6%
 
Management Consulting
4.5%
Financial Services
3.4%
 
Other
45.5%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

I like the ability to track calls and tickets by customer.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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