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Compare GrooveHQ vs TeamSupport

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comparison of GrooveHQ vs. TeamSupport
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. TeamSupport rates 4.3/5 stars with 489 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Support Desk
$50 / agent / month billed annually
 
Groove Plus
$15 user/month
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.7%
 
Computer Software
27.3%
Computer Software
27.7%
 
Internet
11.4%
Information Technology and Services
20.9%
 
Fund-Raising
6.8%
Internet
5.8%
 
Marketing and Advertising
4.5%
Financial Services
4.7%
 
Management Consulting
4.5%
Hospitality
3.7%
 
Other
45.5%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Human Resources

Groove is easy to use, has a clean interface and makes communicating with customers quick and efficient. It allows you to give multiple users access, set up multiple inboxes and use features like tags, canned responses and automated actions to make your CS...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Lane E.
Administrator in Internet

Groove didn't have all of the features we needed. We needed a way for clients to view the current status of the tickets they had submitted.

David L.
User

could not open more than 1 teamsupport tab, could not CC: anyone, could not communicate at all internally

 
 No screenshots provided.
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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