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Compare GrooveHQ vs Teamwork Desk

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comparison of GrooveHQ vs. Teamwork Desk
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Starter
$7 per agent, per month (billed annually)
 
Groove Plus
$15 user/month
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.7
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.1%
 
Computer Software
27.3%
Marketing and Advertising
25.0%
 
Internet
11.4%
Information Technology and Services
20.5%
 
Fund-Raising
6.8%
Logistics and Supply Chain
6.8%
 
Marketing and Advertising
4.5%
Internet
6.8%
 
Management Consulting
4.5%
Computer Software
6.8%
 
Other
45.5%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Ryan P.
User in Internet

We love the turnkey nature of the Groove platform. We're only using them for one of their capabilities currently - Knowledge Base - and it's still WAY worth the price.

G2 Crowd User in Internet

The ease of communicating with customers when they send a support ticket, and how it looks just like a normal email.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
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Kate from G2 Crowd

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