Compare GrooveHQ vs Track-It!

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comparison of GrooveHQ vs. Track-It!
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Track-It! rates 3.6/5 stars with 74 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Starter
$12 user/month
 
Groove Business
$22 user/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
7.9
(Based on 68 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 68 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
12.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
56.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
 
Computer Software
27.3%
Information Technology and Services
13.8%
 
Internet
11.4%
Hospital & Health Care
9.6%
 
Fund-Raising
6.8%
Higher Education
7.4%
 
Marketing and Advertising
4.5%
Utilities
5.3%
 
Management Consulting
4.5%
Law Practice
5.3%
 
Other
45.5%
Other
58.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

 
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Kate from G2 Crowd

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