Compare GrooveHQ, Track-It!, and BMC FootPrints Service Core

 
Groove Starter
$12 user/month
 
Groove Business
$22 user/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
7.9
(Based on 68 reviews)
7.6
(Based on 40 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 68 reviews)
7.5
(Based on 39 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.5
(Based on 41 reviews)
7.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 43 reviews)
8.2
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.9
(Based on 53 reviews)
8.2
(Based on 30 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.1
(Based on 41 reviews)
9.1
(Based on 13 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 67 reviews)
6.1
(Based on 40 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
12.3%
6.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
56.2%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
63.6%
 
Computer Software
27.3%
Information Technology and Services
13.8%
Higher Education
23.3%
 
Internet
11.4%
Hospital & Health Care
9.6%
Law Practice
18.3%
 
Fund-Raising
6.8%
Higher Education
7.4%
Information Technology and Services
16.7%
 
Marketing and Advertising
4.5%
Utilities
5.3%
Hospital & Health Care
8.3%
 
Management Consulting
4.5%
Law Practice
5.3%
Computer Software
5.0%
 
Other
45.5%
Other
58.5%
Other
28.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Non-Profit Organization Management

No way to separate everything. Gets busy because no good flowing pipeline. It gets cluttered and call to actions for clients can get messy.

G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
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