Compare GrooveHQ, Track-It!, and BMC Remedy

 
Groove Starter
$12 user/month
 
Groove Business
$22 user/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
7.9
(Based on 68 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 68 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.5
(Based on 41 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 43 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.9
(Based on 53 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.1
(Based on 41 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 67 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
12.3%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
56.2%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
74.3%
 
Computer Software
27.3%
Information Technology and Services
13.8%
Information Technology and Services
32.4%
 
Internet
11.4%
Hospital & Health Care
9.6%
Telecommunications
9.1%
 
Fund-Raising
6.8%
Higher Education
7.4%
Hospital & Health Care
6.2%
 
Marketing and Advertising
4.5%
Utilities
5.3%
Higher Education
4.4%
 
Management Consulting
4.5%
Law Practice
5.3%
Computer Software
4.4%
 
Other
45.5%
Other
58.5%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Groove was incredibly easy to use. Unlike some of the other software we tried, Groove wasn't bloated with dozens of features we'd never use. As a small/medium sized company, Groove's ticket inbox and Knowledge Base worked well. Multiple members of the...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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