Compare GrooveHQ, Track-It!, and ServiceNow

 
Groove Starter
$12 user/month
 
Groove Business
$22 user/month
 
Groove Enterprise
$32 user/month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
7.9
(Based on 68 reviews)
8.5
(Based on 500 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 68 reviews)
7.7
(Based on 500 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.5
(Based on 41 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 43 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.9
(Based on 53 reviews)
8.1
(Based on 400 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.1
(Based on 41 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 67 reviews)
8.0
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
12.3%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
56.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
79.2%
 
Computer Software
27.3%
Information Technology and Services
13.8%
Information Technology and Services
27.5%
 
Internet
11.4%
Hospital & Health Care
9.6%
Higher Education
7.7%
 
Fund-Raising
6.8%
Higher Education
7.4%
Hospital & Health Care
7.5%
 
Marketing and Advertising
4.5%
Utilities
5.3%
Computer Software
6.7%
 
Management Consulting
4.5%
Law Practice
5.3%
Financial Services
5.8%
 
Other
45.5%
Other
58.5%
Other
44.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Financial Services

We use this help desk to mostly via their API. We have created some custom integrations using other tools we already use. It is very available and their support team is very responsive when any issues might come up.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
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Kate from G2 Crowd

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