Compare GrooveHQ, Track-It!, and Zendesk Support

 
Groove Starter
$12 user/month
Essential
$5 /month
 
Groove Business
$22 user/month
Team
$19 /month
 
Groove Enterprise
$32 user/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
7.9
(Based on 68 reviews)
8.8
(Based on 1,279 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.0
(Based on 68 reviews)
8.7
(Based on 1,283 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
7.5
(Based on 41 reviews)
8.3
(Based on 606 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 629 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
7.9
(Based on 53 reviews)
8.5
(Based on 1,091 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.1
(Based on 41 reviews)
8.6
(Based on 590 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
5.9
(Based on 67 reviews)
7.8
(Based on 1,270 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
12.3%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
56.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
16.4%
 
Computer Software
27.3%
Information Technology and Services
13.8%
Computer Software
18.0%
 
Internet
11.4%
Hospital & Health Care
9.6%
Information Technology and Services
15.3%
 
Fund-Raising
6.8%
Higher Education
7.4%
Internet
10.6%
 
Marketing and Advertising
4.5%
Utilities
5.3%
Marketing and Advertising
4.9%
 
Management Consulting
4.5%
Law Practice
5.3%
Telecommunications
3.3%
 
Other
45.5%
Other
58.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Paul S.
Administrator in Management Consulting

We appreciate the simplicity, the ease of setup, and the experience our customers have using Groove. Other services we've looked into may have decent functionality at a good price, but when we tested it from a customer's perspective, it didn't feel like a...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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