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Compare GrooveHQ vs Vision Helpdesk

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comparison of GrooveHQ vs. Vision Helpdesk
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Starter Help Desk
$12 per staff per mo billed annually
 
Groove Plus
$15 user/month
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.1%
 
Computer Software
27.3%
Non-Profit Organization Management
25.5%
 
Internet
11.4%
Internet
14.5%
 
Fund-Raising
6.8%
Information Technology and Services
12.7%
 
Marketing and Advertising
4.5%
Individual & Family Services
5.5%
 
Management Consulting
4.5%
Education Management
5.5%
 
Other
45.5%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Consumer Services

I like that you can assign and take responsibility for certain emails. I can see who opened and worked certain emails.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Fund-Raising

At first, Groove seemed like a "cheap" product compared to other CRM's. It has quite a few interesting API integrations but not something over the top. Realy bad reporting but hopefully this will be improved once the new version comes out.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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