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Compare GrooveHQ vs Zendesk Support

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comparison of GrooveHQ vs. Zendesk Support
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Zendesk Support rates 4.2/5 stars with 1,262 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
Essential
$5 /month
 
Groove Plus
$15 user/month
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.7
(Based on 1,155 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.7
(Based on 1,159 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.3
(Based on 557 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.4
(Based on 578 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.5
(Based on 979 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.5
(Based on 542 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
16.2%
 
Computer Software
27.3%
Computer Software
18.8%
 
Internet
11.4%
Information Technology and Services
14.9%
 
Fund-Raising
6.8%
Internet
10.9%
 
Marketing and Advertising
4.5%
Marketing and Advertising
5.3%
 
Management Consulting
4.5%
Telecommunications
3.4%
 
Other
45.5%
Other
46.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

The "free plan forever" is just 30 days that's not forever and false advertisements. They proclaim to implament it in the early 2016 but has yet to lift a finger on the topic. As nothing has changed i suspect it to be a company of laying foxes.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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