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Compare GrooveHQ vs Zoho Desk

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comparison of GrooveHQ vs. Zoho Desk
based on data from user reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Zoho Desk rates 4.3/5 stars with 805 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Groove Free
$0 user/month
FREE
$0 /agent/month
 
Groove Plus
$15 user/month
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.0
(Based on 26 reviews)
8.7
(Based on 736 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 26 reviews)
8.6
(Based on 736 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 13 reviews)
8.3
(Based on 596 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 13 reviews)
8.6
(Based on 595 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 24 reviews)
8.3
(Based on 666 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 12 reviews)
8.6
(Based on 557 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.2
(Based on 26 reviews)
8.8
(Based on 727 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.6%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
21.4%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.3%
 
Computer Software
27.3%
Information Technology and Services
25.4%
 
Internet
11.4%
Computer Software
10.9%
 
Fund-Raising
6.8%
Internet
4.3%
 
Marketing and Advertising
4.5%
Marketing and Advertising
4.1%
 
Management Consulting
4.5%
Telecommunications
3.9%
 
Other
45.5%
Other
51.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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