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Compare GuideMe by EdCast vs Help Scout

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comparison of GuideMe by EdCast vs. Help Scout
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Help Scout rates 4.3/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 111 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.2
(Based on 111 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 52 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 96 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.1
(Based on 111 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.5%
 
Information Technology and Services
60.0%
Computer Software
22.7%
 
Computer Software
20.0%
Internet
21.4%
 
Internet
20.0%
Information Technology and Services
7.8%
 
Marketing and Advertising
6.5%
 
E-Learning
4.5%
 
Other
0.0%
Other
37.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

 
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