Compare GuideMe by EdCast vs Help Scout

See this comparison of GuideMe by EdCast vs. Help Scout based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Help Scout rates 4.4/5 stars with 101 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 94 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.4
(Based on 94 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 43 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.0
(Based on 44 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 81 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.2
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
69.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
27.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.1%
 
Information Technology and Services
60.0%
Computer Software
23.3%
 
Computer Software
20.0%
Internet
21.7%
 
Internet
20.0%
Information Technology and Services
8.5%
 
Marketing and Advertising
7.0%
 
E-Learning
3.9%
 
Other
0.0%
Other
35.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
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