Compare GuideMe vs Help Scout

See this comparison of GuideMe by EdCast vs. Help Scout based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Help Scout rates 4.4/5 stars with 96 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$8 user/month
 
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 89 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.4
(Based on 89 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 41 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 77 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.2
(Based on 89 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
70.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
26.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.3%
 
Information Technology and Services
60.0%
Computer Software
23.1%
 
Computer Software
20.0%
Internet
21.5%
 
Internet
20.0%
Information Technology and Services
9.1%
 
Marketing and Advertising
7.4%
 
E-Learning
4.1%
 
Other
0.0%
Other
34.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
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Sarah C.
Administrator in Venture Capital & Private Equity

There's no live chat integration to provide other avenues of contact for your clients. It didn't scale well with our business once we started to grow beyond using an email address.

 
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Kate avatar
Kate from G2 Crowd

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