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Compare GuideMe by EdCast vs Helpshift

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comparison of GuideMe by EdCast vs. Helpshift
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.9
(Based on 127 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 54 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
20.1%
 
Information Technology and Services
60.0%
Information Technology and Services
13.0%
 
Computer Software
20.0%
Consumer Services
13.0%
 
Internet
20.0%
Computer Games
11.7%
 
Financial Services
8.6%
 
Internet
7.4%
 
Other
0.0%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 Crowd User

Customization of the report and easy access.

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

Beejay B.
User

- Always having connectivity issues - Lack of personal data (avg. ticket, charts) - Ability to change the color of the text - Ability to sort via a bullet system not by tags - Need more accurate results when using tags - We need more ability to view...

 
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