Compare GuideMe by EdCast vs Helpshift

See this comparison of GuideMe by EdCast vs. Helpshift based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Helpshift rates 4.2/5 stars with 138 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 121 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 121 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 53 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.5
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.7
(Based on 110 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.8
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.4
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
16.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
64.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
19.9%
 
Information Technology and Services
60.0%
Consumer Services
13.2%
 
Computer Software
20.0%
Computer Games
12.5%
 
Internet
20.0%
Information Technology and Services
11.8%
 
Financial Services
8.6%
 
Internet
7.9%
 
Other
0.0%
Other
46.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User

Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

 
Ask GuideMe a QuestionContact GuideMeAsk Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

Need help?

I can help.