Compare GuideMe vs Helpshift

See this comparison of GuideMe by EdCast vs. Helpshift based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Helpshift rates 3.9/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Professional
$95 Per User / Per Month
 
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 23 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.5
(Based on 23 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 8 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.6
(Based on 20 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.2
(Based on 9 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.6
(Based on 22 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
25.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
3.7%
 
Information Technology and Services
60.0%
Internet
29.4%
 
Computer Software
20.0%
Computer Games
17.6%
 
Internet
20.0%
Retail
8.8%
 
Consumer Goods
8.8%
 
Photography
5.9%
 
Other
0.0%
Other
29.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Echo W.
User

I like that Helpshift is willing to work with us on features we would like added to Helpshift. They are always very responsive to us when we have questions or want more features. I love how Helpshift always notifies its users when they will have a service...

Most Helpful Critical Review
Most Helpful Critical Review
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Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

 
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Kate avatar
Kate from G2 Crowd

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