Compare GuideMe by EdCast vs Issuetrak

See this comparison of GuideMe by EdCast vs. Issuetrak based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Productivity
$19 (cloud) mo/user/annual contract
 
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.4
(Based on 59 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.2
(Based on 42 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
34.5%
 
Information Technology and Services
60.0%
Information Technology and Services
15.4%
 
Computer Software
20.0%
Hospital & Health Care
9.2%
 
Internet
20.0%
Telecommunications
9.2%
 
Education Management
6.2%
 
Financial Services
6.2%
 
Other
0.0%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
Ask GuideMe a QuestionContact GuideMeRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.