Compare GuideMe by EdCast vs JIRA Service Desk

See this comparison of GuideMe by EdCast vs. JIRA Service Desk based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.1
(Based on 394 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 145 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
41.7%
 
Information Technology and Services
60.0%
Information Technology and Services
28.5%
 
Computer Software
20.0%
Computer Software
15.8%
 
Internet
20.0%
Internet
6.4%
 
Telecommunications
4.3%
 
Financial Services
4.1%
 
Other
0.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Telecommunications

Nothing that I have found throughout my use would cause for dislike.

 
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Kate from G2 Crowd

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