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Compare GuideMe by EdCast vs JIRA Service Desk

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comparison of GuideMe by EdCast vs. JIRA Service Desk
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$10 /month
 
FOR GROWING TEAMS
$20 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 404 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.1
(Based on 405 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 151 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 335 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.1
(Based on 396 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
42.4%
 
Information Technology and Services
60.0%
Information Technology and Services
29.2%
 
Computer Software
20.0%
Computer Software
15.4%
 
Internet
20.0%
Internet
6.2%
 
Telecommunications
4.3%
 
Financial Services
4.0%
 
Other
0.0%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

David R.
User in Insurance

It seems overly complex, and updates are made without adequate explanation,

 
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